Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at contact@ksdmarket.com. Returns must be sent to the following address:
KSD Market
Attn: Returns
#order number
148 Barkman St
Blumenort, Manitoba R0A 0C1
Canada
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
3-month warranty
Our products are covered for 3 months from the date of delivery against manufacturing defects, under normal use and in accordance with the user manual.
- What's covered: a product that does not work or stops working because of a manufacturing defect.
- What's not covered: normal wear and tear, drops and impacts, water damage to parts that must not be submerged, misuse, modification, or repair by a third party.
- Remedy: we replace the defective product with a new one, free of charge. If the product is no longer available, we refund you.
- How to make a claim: email us at contact@ksdmarket.com with your order number, a short description of the problem, and a photo or video of the defect. In most cases, you don't need to send the product back. If we need to inspect it, we will provide a prepaid return label.
This warranty is in addition to, and does not limit, your rights under applicable consumer protection laws.
Exceptions / non-returnable items
Gift cards cannot be returned. Unfortunately, we do not accept returns on sale items, except for defects covered by the warranty above. Please contact us if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@ksdmarket.com.